Legal notice and privacy

What this tool does

SOS oPaddock connects people who must move their horses to safety and people offering places, transport or help. That's all.

What this tool never does

• It never says a zone is safe or dangerous.
• It never advises evacuating or staying.
• It never replaces the instructions of the local authority and emergency services.
• It doesn't vet the people who sign up: call, judge, decide for yourself.

In case of danger, follow the official instructions. They take precedence over everything you read here.

Who publishes this service

oPaddock. A tool offered free of charge, with no commission and no advertising, for the duration of the emergency. Contact : hello@opaddock.com

The data we keep

The bare minimum needed for the matching to work:

• Your first name and your phone. The phone is your identifier: there's no account and no password.
• Your town and your postcode, to calculate distances.
• Your exact address, if you gave it. It's only revealed to the person who has booked with you, and to no one else. Never on the public list.
• What you offer or request, and the messages in the coordination room.

Your phone number

It never appears in the source code of the public pages. You have to click « See the number » to display it, and we limit these reveals to 20 per hour. That's what stops a robot from harvesting all the numbers on the site.

Your consent

It's asked of you explicitly, and the box is never pre-ticked. If one of your details was entered by an admin from a paper list or a spreadsheet, you receive a text with a link that lets you withdraw everything in one click. Your listing then carries the « Unverified number » label until you've confirmed it.

Erasing your data

Open your personal link (the one received by text), then « Erase my data ». Everything goes: number, name, listings. If you've lost the link, request it again from My space: we send it back to you by text.

Automatic anonymisation. Three months after the emergency closes, all phone numbers, names and emails are erased. Only the statistics remain, with no personal data whatsoever.

Texts

We only send texts for what serves to move horses to safety: your management link, a booking, a confirmation, a cancellation, a reminder before expiry. Never any advertising. Chase-ups to check that your offer is still valid only go out between 9 am and 8 pm.

Your review, after an incident

When an incident is closed, we may send you a single text to ask how it went, if you took part — provided stabling, transported, helped, or evacuated your horses. It's a satisfaction survey, not marketing: we sell you nothing and promote nothing. This processing rests on our legitimate interest in improving the service and encouraging mutual aid.

If you reply, only the initial of your first name and your county may be displayed on the home page, with your rating and your text, after review. Never your name, your town or your number. You can refuse to be asked at any time, in one click from the text: this refusal is permanent and applies to all incidents, present and future.

The map

OpenStreetMap base map, under the ODbL licence. See the licence. No zone is coloured in: we make no judgement about what is safe or not.

Artificial intelligence

It serves two purposes, and never decides on its own. First, to read the documents imported by admins: nothing is published without a human having re-read every line. Second, to suggest a better distribution when the algorithm hasn't placed everything: its suggestion is systematically checked against the database, and rejected at the slightest inconsistency.

Hosting

OVH, France.